Complaints procedure

We recommend that you first report complaints to us by emailing From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.

Laan van kronenburg 14
1183 AS, Amstelveen
The Netherlands
T: +31(0)20 2117170