This page was last modified on 20-01-2020
We are aware that you trust us. We therefore see it as our responsibility to protect your privacy. On this page we let you know what information we collect when you use our website, why we collect it and how we use it to improve your user experience.
About the data processing:
Below we inform you how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.
– Use of our services:
When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service.
We use the following data for the purposes stated in this privacy statement:
Name and address data
Date of birth
– Web store software & Hosting:
Our web store has been developed with WordPress software. Personal data that you make available to us for our services is processed with this software. Hosting of this software is performed by Hosting24 with which we have a processing agreement.
When you send e-mail or other messages to us or we send to you, we may save those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on Angelcare365’s own secure servers and those of a third-party Office 365.
– Newsletter / Mailing lists
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail that has been automatically sent through our web store you will see the “unsubscribe” link. By using the unsubscribe link you choose not to receive a newsletter anymore.
– Choices for personal data
We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us.
– Google Analytics:
We collect data for research in order to gain a better understanding of our customers, so that we can tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of Angelcare365 and the American company Google. We use this information to keep track of how you use the website, to prepare reports on website activity and to offer other services with regard to website activity and internet use. The processor may be required to provide access to this data on the basis of applicable laws and regulations.
– Disable cookies:
Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser.
Angelcare365 complies with applicable laws and regulations in all cases, including the General Data Protection Regulation.
This implies that we at least:
Processing of your personal data is limited to only those data that are at least necessary for the purposes for which they are used
Ask for your explicit permission if we need it for the processing of your personal data;
Have taken appropriate technical and organizational measures
so that the security of your personal data is guaranteed;
Do not transfer personal data to other parties,
unless this is necessary for the implementation of the purposes for which they were provided;
Being aware of your rights regarding your personal data, wanting to point this out to you and respect it.
– Payment processors:
We use the Stripe platform to handle (part of) the payments in our web store. Stripe processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe meets the most stringent safety requirements.
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the delivery. It is therefore necessary that we share your name, address and city details with PostNL. PostNL uses this information only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
We use the services of WooCommerce and WordPress to keep track of administration and accounting. We share your name, address and city details and details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored protected.
We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example, we have taken the following measures;
Our employees are obliged to respect the confidentiality of your data. All persons who can access your data on behalf of Angelcare365 are bound to confidentiality.
We use a username and password policy on all our systems;
We make backups of the personal data in order to be able to restore it in the event of physical or technical incidents;
We regularly test and evaluate our measures;
Our employees have been informed about the importance of protecting personal data.
Purpose of data processing
– General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date – unlike at your request – we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation with tax and criminal investigations
In some cases, a legal obligation may be imposed on you to share your data in connection with fiscal or criminal investigations by the government. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs.
Rights regarding your data
You have the right to inspect, rectify or delete the personal data that we have received from you. You can also object to the processing of your personal data (or part of it) by us or by one of our processors. You also have the right to have the data provided by you transferred by us to yourself or by order of you directly to another party. We may ask you to provide proof of identity before we can respond to the aforementioned requests. If we are allowed to process your personal data on the basis of your permission, you always have the right to withdraw this permission.
If you have a complaint about the processing of your personal data, we ask you to contact us directly about this. If we cannot find a solution with you, we will of course find this very annoying. You always have the right to submit a complaint to the Data Protection Authority, which is the supervisory authority in the field of privacy protection.
Questions and feedback
Laan van Kronenburg 14
1183 AS Amstelveen
+31 (0) xx- xxx xx xx